Privacy Policy

Who are we?

We are Pex Media (“we”, “our”, “us”) and operate under the name of Viral Carbons.

We’re committed to protecting and respecting your privacy. If you have any questions about your personal information please chat with us through text messaging, or by emailing us at help@viralcarbons.com, or by writing to us at Pex Media, International House, 64 Nile Street, London N1 7SR.

The information we hold about you 👀

For example, when you sign up to the app and provide details such as your name, and email address, or details we collect about how you use the app and website

There may be times when you give us ‘sensitive’ information, which includes things like your racial origin, political opinions, religious beliefs, or personal phone numbers. We’ll only use this information in strict accordance with the law.

including any payment methods you use (no card details are processed by us, all transactions are either completed by PayPal, your bank or Stripe, please refer to their terms).

For example the ISP you use, your IP address or operating system and the settings on your phone, this information is processed by HubSpot.

Information from any accounts that you share with us.

Read our Cookie Policy for more info on what cookies are and how we use them.

How we use your information 🔍

To provide our services. We use it to:

To exercise what’s known as our legitimate interests. This is when we use data for a reason which is in your and/or our interest, and which doesn’t involve overriding your privacy rights. We use it to:

With your permission. We use it to:

Who we share it with 🤝

We may share your personal information with:

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We’ll also share it to comply with the law; to enforce our Terms and Conditions or other agreements; or to protect the rights, property or safety of us, our customers or others.

How long we keep it 📁

We keep your data as long as you’re using Viral Carbons, and for 6 years after that to comply with the law.

Your rights

You have a right to:

To do so, please contact us through the app or by emailing legal@pexmedia.com.

Where we store your data 🔒

We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. We may share data with organisations and countries that:

How to make a complaint 😔

If you have a complaint, please contact us through the app or by emailing help@viral carbons.com and we’ll do our best to fix the problem.

Changes to this policy 📝

We’ll post any changes we make to our privacy notice on this page and, if they’re significant changes we’ll let you know by email.